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Continued from homepage-
-More than one in five had been bullied or harassed by colleagues or managers in that past year.
-40 per cent had witnessed others being abused. But the People Matter Survey 2005 identified a variety of problems, including:
-Thirty-six per cent of staff stating they had been bullied or harassed several times a month one fifth of cases went unreported.
-Indigenous workers and those with a disability being particularly likely to be victims.
RECONCILE Conflict Education and Mediation can help by providing
1. Courses for managers and employees to recognise what behaviors are unacceptable;
2. Providing strategies and advice to individuals to address the ‘minor irritations’ that may become explosive.
3. Advice on establishing a satisfactory ‘complaints system’.
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 In terms of workplace safety, stress and the potential for workplace violence, the government and public sectors are the most difficult to work in.
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 That's because governments play several roles, once of which is to restrict or regulate the actions and behaviors of individuals and companies. So, a good percentage of the time "customer" interaction with government staff is difficult.
To make the situation worse, there are some harsh, and usually inaccurate stereotypes about government employees. How often have you heard people say that government staff are lazy, slow, stupid, uncaring and so on? Probably a lot, and angry clientele are quick to trot out those demeaning remarks when they get upset. It isn't fair, but that's the way it is.
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RECONCILE Conflict Education & Mediation provides both written material and seminars to government staff to help:
- Improve customer service particularly in difficult situations
- Equip staff with the skills needed to defuse hostile, potentially difficult situations
- Reduce work related stress coming from having to deal with hostile members of the public
- Save time by reducing time time spent in arguments and debates
- Reduce dangerous escalation of conflict
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Details of Our Defusing Hostility Work:
Here are some quick details:
- We offer several options, a full day broadsweep or a complete two day Conflict Resolution seminar.
- ALL our sessions are fully designed to meet the needs of YOUR workplace, include a needs
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Conflict Prevention With Clients , Colleagues, Employers and Employees.
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Many staff (people) communicate with clients in ways that put them off. It's not that they do it intentionally - they just use language in ways that offend that add fuel to the fire. In some cases, staff can create customer problems when none exist. Through our seminars, we teach people the difference between language that causes confrontations and language that encourages cooperation, either with customers or co-workers.
We also design and deliver custom-designed seminars on this topic. No canned stuff. We teach people the use of conflict prevention techniques using examples from THEIR workplace and company. We can do that in various time spans one day or two day, depending on needs.
What's the bottom line with conflict prevention? It SAVES time because it prevents escalation of conflict, disagreement, etc. It saves stress, by keeping things in control. Everybody wins.
Remember, we do it your way, consistent with your department's needs and context
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Bottom Line: We teach Leaders and their staff how to deal with the difficult , the offended, the angry, and the manipulative client and office colleague. We work with you to develop new processes that will facilitate the above.
At RECONCILE, we also offer a confidential mediation service.
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